Ordering
Returns
The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.
Exception — hygiene reasons
The right of withdrawal does not apply to sealed goods which are not suitable for return for health or hygiene reasons, if the seal was opened after delivery. A cosmetic product can be returned only if its seal has not been opened or damaged.
How to withdraw
Send an unambiguous statement by email to info@imoortalis.si or by post to UM Infiniti d.o.o., Celovška cesta 108, 1000 Ljubljana. You may use the withdrawal form below, but this is not required. It is enough to send the statement before the deadline expires.
Returning goods
Return the goods to Celovška cesta 108, 1000 Ljubljana, no later than 14 days after the withdrawal statement. The consumer bears the direct cost of returning the goods. You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.
Refund
We refund everything received, including delivery costs (up to the cost of the cheapest standard delivery we offer), without undue delay and no later than 14 days after receiving the withdrawal statement. We may withhold the refund until we receive the returned goods, or proof that they have been sent. The refund is made using the same means of payment you used; for cash-on-delivery and bank-transfer orders, to the bank account you provide us.
Non-conforming or damaged goods
If the goods are non-conforming (e.g. damaged, incorrect, spoiled before the use-by date), notify us at info@imoortalis.si, describing the issue and, if possible, including a photo and the order number — this is a complaint, not a withdrawal from the contract. Details are in the Terms & Conditions.
Withdrawal form
(complete and return only if you wish to withdraw from the contract) — Addressee: UM Infiniti d.o.o., Celovška cesta 108, 1000 Ljubljana, info@imoortalis.si. I hereby notify you that I withdraw from the contract for the purchase of the following goods:
Order number: ______________________
Products: ______________________
Order date / receipt date: ______________________
Consumer's name: ______________________
Consumer's address: ______________________
Bank account number for refund (for cash-on-delivery or bank-transfer orders): ______________________
Signature (only if this form is submitted on paper): ______________________
Date: ______________________