Everything you want to know
Frequently asked questions
What skin type is the serum suitable for?+
Thanks to its light, fast-absorbing texture, the serum is suitable for every skin type — including combination and oilier skin. It's especially valued in the care of mature, dry, and sensitive skin.
How often should I use the serum?+
We recommend daily use, in the morning and/or evening. Apply a few drops to cleansed face and neck skin and massage in gently.
What ingredients does the serum contain?+
The key ingredients are grape seed oil (Vitis Vinifera Seed Oil), rich in vitamin E and antioxidants, and immortelle (Helichrysum Italicum), prized for its regenerating properties.
Are your products tested on animals?+
No. All our products are cruelty free — we never test on animals.
Is the serum 100% natural?+
Yes. For us, natural isn't a marketing slogan — it's a promise. No complicated formulas, just quality natural ingredients.
How does ordering and payment work?+
Add the product to your cart, enter your shipping address at checkout, and choose a payment method — card, Flik, PayPal, cash on delivery, or bank transfer. Card and Flik payments are processed securely via NLB and Bankart. After successful payment you'll receive a confirmation by email, and you can also find the order under 'My account'.
Do I need an account to place an order?+
No. At checkout you can choose quick purchase as a guest. With an account you can follow your order status and history, check out faster, and leave reviews.
When will my order arrive?+
Orders placed and paid for by 11:00 on a business day are normally shipped the same business day; later orders ship the next business day. Pošta Slovenije usually delivers the next business day after shipping, at the latest within three business days. Weekends and public holidays are not counted. You can see an approximate delivery date on the product page, in the cart, and at checkout. For bank-transfer orders, timing starts once we receive your payment.
How much does delivery cost?+
Delivery to your address costs €4.50, and pickup at a parcel locker, post office or Petrol station costs €2.90. Orders over €60.00 ship for free. We deliver only to addresses in Slovenia, via Pošta Slovenije.
What does D+1 delivery mean?+
D+1 is a paid add-on (€3.00) in which Pošta Slovenije guarantees delivery on the business day after it accepts the parcel. You choose it at checkout alongside your delivery method. Without it, next-business-day delivery is the usual timing but not guaranteed.
How do I track my parcel?+
When we ship your order, we email you the tracking number and a link to follow the parcel. You can also see your order status under 'My account'.
Can I collect my order in person?+
Yes, by prior arrangement, with payment made in advance. When your order is ready, we let you know and agree a pickup time, which can be the same day. Personal pickup is free of charge.
When and how do I receive my invoice?+
We send electronic invoices only. You receive the invoice by email when your order ships; for cash on delivery, once it is delivered, and for personal pickup, when you collect it.
Can I return a product?+
Yes. A consumer can withdraw from the contract within 14 days of receiving the goods, without giving a reason. Because this is cosmetics, a return applies to a product whose protective seal is unopened and undamaged. To withdraw, send a statement to info@imoortalis.si; the procedure is described on the Returns page. If the product is damaged or incorrect, email us at the same address with your order number and, if possible, a photo.
How do I subscribe to or unsubscribe from the newsletter?+
You can subscribe when you register or at any time under 'My account' > 'My profile'. You can unsubscribe on the same page, or with the 'Unsubscribe' link at the bottom of every newsletter email.