Terms and Conditions

The store is operated by: UM Infiniti trgovina, proizvodnja in svetovanje d.o.o. (short name: UM Infiniti d.o.o.).

Registered office: Celovška cesta 108, 1000 Ljubljana, Slovenia.

Registration number (matična številka): 7572956000. Tax number (davčna številka): 32886756.

Entered in the court register at: District Court of Ljubljana. Share capital: EUR 7,500.00.

Bank account: SI56 0284 3030 0257 957, NLB d.d.

Email: info@imoortalis.si. Phone: 070 708 454 (sales), 041 594 238 (technical support).

We are not liable for VAT. VAT is not charged pursuant to Article 94(1) of the Slovenian VAT Act (ZDDV-1).

For all Imoortalis-brand products sold in the store, the manufacturer and responsible person under Regulation (EC) No 1223/2009 on cosmetic products and Regulation (EU) 2023/988 on general product safety is: UM Infiniti trgovina, proizvodnja in svetovanje d.o.o., Celovška cesta 108, 1000 Ljubljana, Slovenia, info@imoortalis.si.

Products are made in Slovenia. Composition, directions for use, net quantity and any warnings are stated on the individual product page and on the packaging. The use-by date and batch number are printed on the bottom of the packaging. For product-safety questions, write to info@imoortalis.si.

The customer selects a product and quantity and adds it to the cart.

In the cart, the customer reviews the products, quantities and price, then proceeds to checkout.

The customer enters delivery and billing details and chooses a delivery method and payment method.

Before placing the order, the customer sees a summary: products, price, delivery cost, any payment-method surcharge, and the total amount. At this step every detail can still be corrected, or the customer can return to the cart.

By clicking the order button, the customer places a binding order with an obligation to pay.

The contract is formed once the customer receives an order confirmation by email. The contract is concluded in Slovenian. The order and invoice are kept in electronic form; a registered customer can find them under "My account", and we send them by email on request.

We reserve the right to refuse or cancel an order if a product is out of stock, if details are incomplete or clearly incorrect, or if payment is not made. We notify the customer of this, and any amount already paid is refunded in full.

All prices are in euros (EUR) and are final. They apply at the moment the order is placed. Delivery costs and any payment-method surcharge are shown separately, before the order is placed.

When a price is reduced, we also state the product's lowest price in the 30 days before the reduction.

Payment card (Visa, Mastercard, Maestro) — no surcharge, shipped after successful payment authorization.

Flik — no surcharge, shipped after successful payment. (Not yet available — will be enabled once activated.)

PayPal — €1.00 surcharge, shipped after successful payment.

Cash on delivery (cash or card paid to the courier on delivery) — €1.00 surcharge, shipped immediately, paid on receipt.

Bank transfer (pro forma invoice) — no surcharge, shipped once payment is received in our account.

Payment cards and Flik: payment is processed through the secure payment system of NLB d.d. and Bankart d.o.o., using 3-D Secure (Visa Secure, Mastercard Identity Check). We never receive or store payment card details.

PayPal: payment is processed by PayPal (Europe) S.à r.l. et Cie, S.C.A.

Bank transfer: you receive a pro forma invoice by email. It must be paid within 3 days, quoting the reference number. If payment isn't received within that time, the order is automatically cancelled.

The payment-method surcharge covers part of the cost we incur for that payment method and never exceeds our actual cost.

Invoices are issued electronically and sent by email. For cash on delivery, the invoice is issued when the parcel is collected.

We deliver only to addresses within the Republic of Slovenia, via Pošta Slovenije d.o.o.

Delivery to address — €4.50. Pickup point (locker, post office, Petrol) — €2.90. Orders over €60.00 — free.

D+1 — guaranteed next-day delivery (surcharge) — €3.00, added on top of the chosen delivery method.

Orders placed and paid for by 11:00 on a business day are normally shipped the same business day; later orders ship the next business day. Pošta Slovenije normally delivers the next business day after shipping. For bank-transfer orders, timing starts once we receive payment. The maximum delivery time is 30 days from formation of the contract.

You receive an email with the tracking number when your order ships.

Check the parcel for damage on receipt. Record any damage with the courier and notify us as soon as possible at info@imoortalis.si.

The consumer has the right to withdraw from the contract within 14 days of receiving the goods, without giving a reason.

Exception — hygiene reasons: the right of withdrawal does not apply to sealed goods which are not suitable for return for health or hygiene reasons, if the seal was opened after delivery. A cosmetic product can be returned only if its seal has not been opened or damaged.

How to withdraw: send an unambiguous statement by email to info@imoortalis.si or by post to UM Infiniti d.o.o., Celovška cesta 108, 1000 Ljubljana. You may use the withdrawal form (appended to these terms), but this is not required. It is enough to send the statement before the deadline expires.

Returning goods: return the goods to Celovška cesta 108, 1000 Ljubljana, no later than 14 days after the withdrawal statement. The consumer bears the direct cost of returning the goods. You are liable for any diminished value of the goods only if it results from handling beyond what is necessary to establish their nature, characteristics and functioning.

Refund: we refund everything received, including delivery costs (up to the cost of the cheapest standard delivery we offer), without undue delay and no later than 14 days after receiving the withdrawal statement. We may withhold the refund until we receive the returned goods, or proof that they have been sent. The refund is made using the same means of payment you used; for cash-on-delivery and bank-transfer orders, to the bank account you provide us.

We are liable for conformity of goods under the Slovenian Consumer Protection Act (ZVPot-1). Liability for a non-conformity that appears within two years of delivery applies regardless of the use-by date, provided the cosmetic product was not used past the date printed on the packaging.

If the goods are non-conforming (e.g. damaged, incorrect, spoiled before the use-by date), notify us at info@imoortalis.si or at the trader's address, describing the non-conformity and, if possible, including a photo and the order number. We respond to complaints within 8 days and resolve them within a reasonable time, no later than 30 days. The consumer may request that conformity be restored (replacement), a price reduction, or a refund, in accordance with ZVPot-1. We cover the cost of returning non-conforming goods.

The harmonised EU notice on the legal guarantee of conformity is published below and on every product page.

Any registered user of the store may submit a review of a product. We do not verify whether a user submitting a review actually purchased or used the product. We publish all reviews, positive and negative, except those that are abusive or unlawful. We do not edit reviews and do not offer compensation for them.

We process personal data in accordance with the General Data Protection Regulation (GDPR) and the Slovenian Personal Data Protection Act (ZVOP-2). Details are in the Privacy Policy, and details on cookies are on the Cookies page.

We accept complaints at info@imoortalis.si. We confirm receipt within 8 days and keep you informed of progress. We aim to resolve disputes amicably.

Out-of-court consumer dispute resolution: in accordance with the Slovenian Out-of-Court Consumer Dispute Resolution Act (ZIsRPS), the trader does not recognize any out-of-court consumer dispute resolution provider as competent to resolve disputes a consumer might bring against the trader. A list of providers is published on the website of the ministry responsible for the economy.

For disputes not resolved amicably, the courts of Ljubljana have jurisdiction.

We may amend these terms; the terms published at the time an order is placed apply to that order. Matters not covered by these terms are governed by Slovenian law, in particular ZVPot-1 and the Obligations Code.